A CRM system is a smart customer relationship management system that is perfect for you as a designer. Everyone wants to reduce costs and minimize expenses and with the CRM system you will succeed very well, because you can handle many processes and everyday requirements without any difficulties. Thanks to the structured way of working, it is possible for you to make your own as well as your employees’ working day more efficient and thus work more profitably as well as establish your business on the market more easily.
What is CRM?
CRM systems come in a variety of different versions. It is a program that you use strategically to perfectly optimize the processes that have to be managed in a company. As a designer, you can decide which ones you want to use, and the best way to do so is by setting well thought-out goals. Only you know what is important for your company and what you rather don’t need. For you as a designer, it is advisable to make sure that the focus is on communication and not on sales. After all, you are offering a custom service.
Why is CRM so important?
Sustainable customer management and effective new customer acquisition are always a challenge. With a CRM system, it is simply easier to respond to each new challenge than in the traditional way. In a database, you conveniently bundle all information about your customers. This way you are able to document customer contacts and customer reactions. Your employees and you are able to work together on the orders. In addition, customer contact is centralized across all channels. But also internal processes like appointments, meetings or even accounting can be easily automated with CRM. The work remains the same, but the path is different – a better one, a more promising one.
What is the practical use of a CRM system?
In practice, you will be able to manage your design agency more effectively and sustainably, because you will reach your targets and goals faster. Especially concerning the turnover of your company. Because that is the goal of every designer agency. No matter if small or big, every designer should deal with the topic of customer relationship management.
A CRM system brings you closer to this goal, because it automates a multitude of tasks and everyday processes. Digital tools help you to systematically retain customers and inspire new clients for your work. This gives you a significant advantage over your competitors.
Why is a CRM system specifically suitable for designers?
Especially as a designer you have to deal with the targeted acquisition of new customers. You have to keep in touch with existing, but also with potential customers, react individually and follow up on submitted offers. With the use of a Customer Relationship Management system you can improvement the internal processes. You have the possibility to store customer data individually and comprehensively. In addition, it is possible to use the CRM system on the go with a cell phone, tablet or laptop. Another great advantage that allows you to react faster than the competition.
What are the advantages of the Samdock CRM system for designers?
First of all, Samdock as a CRM system offers great support in terms of customer management, especially for smaller teams. However, this CRM system is in any case just as suitable for a professional group of designers. Because Samdock can also contribute to the success of designers with its simple and intuitive use. Samdock offers the most important tools that you also need for your customer structuring and organization. With these, customer management is really easy for you and your employees, since all pending tasks are visible at a glance and customer care is also improved by reminders of important appointments or timely feedback.
With Samdock, everyday work can be made easier and customer loyalty can be strengthened. Samdock makes it possible to document all data as well as to track the steps taken through a traceable customer history. The collected data is reliably stored in a central database and can be accessed by any employee at any time. Samdock’s structured and transparent customer management allows you to focus more on your essential tasks as a designer and be more efficient and successful in your work.
What can change/improve for designers?
For the future, you’ll be able to equip your designer agency with a CRM system that fits the industry you’re in. Through this platform, you’ll build relationships with future clients and strengthen existing business relationships, thus increasing sales.
There are numerous user-friendly functions in CRM, such as marketing, administration or accounting, to name a few. Customer search and the sale of your products can be simplified by the system. Thanks to the mobility offered, you are up to date anywhere and anytime.