As an naturopath, you are unfortunately not allowed to advertise on your own behalf. This makes it particularly difficult in your industry with regard to the generation of new patients, on whom you are existentially dependent in addition to your existing patient base. For this reason, a CRM system is highly recommended, especially in the medical sector, and is essential for a well thought-out and promising career.
What is CRM?
Customer Relationship Management (CRM) provides you with an excellent basis for storing all your patient data in a database. In addition, CRM stores all the information you need. And not just quickly, but in bundled form. This has the advantage that you can see everything you need to know at a glance. Everything you need to know and much more is available in this database, thanks to various tools.
Why is CRM so important?
As the all-important self-promotion goes away for well-known reasons, it’s more important than ever for you as a healthcare practitioner to have the ability to access a well-functioning customer management system. Keeping existing patients is very important, getting new patients no less. That’s why it’s important to keep acquisition in mind. You need to get the attention of many people. This can be done, for example, through an open day or a practice anniversary.
What is the use of a CRM system in practice?
By using the database that stores all relevant data of your patients, you are able to draw attention to your alternative medicine practice.
For example, how about sending a regular newsletter to your patients? What’s new in practice? This does not have to be anything earth-shattering. The main thing is that you stay in the conversation. In this way, the CRM system not only helps you to maintain your patient base, but also to attract new patients and thus increase sales. If the turnover increases, you can invest again and possibly purchase new equipment. This fact would again be a message for your newsletter.
Why is a CRM system specifically suitable for naturopaths?
In addition to the individual treatments, which take up a lot of time during the day, the administration must also be taken care of. In a smooth running naturopath practice there is a lot to do in this field. The database centrally maps all processes, whether appointment calendar, payment management or dunning. Thanks to CRM, this works exactly according to your or the practice’s needs.
By giving your employees access to the CRM, they can work more efficiently and cost-effectively for you. This aspect results from the automation of many processes. Moreover, the previous workload is much higher without the customer relationship management.
You can work more productively and thus have more time for your patients. A circumstance that will certainly be honored and is also a clear advantage over your competitors.
What are the advantages of the CRM system Samdock for naturopaths?
With Samdock as a CRM system, customer management can be done efficiently and thus time-saving for naturopaths. Especially as an naturopath, there is rarely enough time in the daily work routine for the tasks associated with customer management. That is why Samdock, with its ease of use, offers the ideal solution for every naturopath.
Samdock has all necessary functions that can relieve you in your daily work. It takes care of the structuring of all your customer contacts, as well as the organization of appointments. With Samdock you can not only store and manage your entire customer base in a large database, but also store your upcoming appointments and receive a reminder for them if necessary. The tools of Samdock are very easy to understand, so that little explanation is needed and you can use Samdock directly. With this CRM system, it will be easier for you to get a grip on your customer management and to maintain and expand your customer base.
What can change/improve for naturopaths in the future?
In summary, it can be said that a CRM system can make a big difference if you use it specifically tailored to your practice and its requirements.
Above all, it gives you more time which you can use for other things. Haven’t you wanted to do a workshop for a long time, but something kept getting in the way? Like, among other things, the time-consuming administrative tasks that you sometimes even have to do on weekends. By using the CRM system, you are able to use the resources you have freed up. You can focus on your patients and future ones. In addition, thanks to CRM you will be able to look at other aspects of your practice without stress.
By the way, there is also a mobile version. With it, you are in the fortunate position of being able to access all of your patients’ data even when you aren’t in your office. The CRM system provides you with all the information you need without any restrictions. If, for example, you receive a call from a patient on the road, you can react quickly because you can read everything you need to know. This means that your advice to the patient is precise, which in turn creates trust. A good basis for not losing patients to the competition.