The best Freshworks Alternative out there – Samdock vs. Freshworks

Looking for the best alternative to Freshworks? Read our detailed comparison of Samdock and Freshworks CRM and make an informed decision.

Experience the power of simplicity with Samdock CRM. In minutes.


Samdock CRM is designed specifically for small businesses, startups, and entrepreneurs to manage leads, customers, and tasks in a structured and efficient manner. It is simple, intuitive, and comes with all-rounder features you need at unbeatable single pricing. 

Freshworks is an all-in-one CRM targeted towards established and large businesses. It is expensive for small businesses with limitations in place for many features. In addition, It requires a lot of training efforts to understand and utilize it correctly.

Samdock vs. Freshworks at a glance

Complex UI, high-end pricing, and time-consuming support make Freshworks unattractive for small businesses.

Samdock Freshworks
Free Trial Yes Yes
Price per user $23 $29 – $125
Contacts Records Unlimited

Limited/Additional cost

Smart Contact Data Yes Higer Plans
Custom Fields Unlimited Limited/Higher plans

Limited/Higher plans

Setup Super easy Complex
Support Immediate Time-consuming


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What makes Samdock the best Freshworks alternative?

  • One plan for all
    Everything is included without any limitations or hidden costs.

  • No learning curve
    Get it done from the very first minute.

  • Made for small teams
    Something for everyone without any complex setup.

  • 24*7 Free Support
    Get free immediate support without any hassle.

The Simplest CRM for Sales and Customer Management with straightforward features

  • Request management
  • Contact forms
  • Separate lead management
  • Pre-qualify leads
  • Deal board
  • Two-page customer history
  • Task planning
  • Notes
  • Synchronize calendar and create appointments
  • Synchronize and send emails
  • Add past activities
  • 2-step import
  • Advanced APIs
  • Double opt-in emails (GDPR) & More

    Samdock vs. Other CRMs

    "I am just thrilled with Samdock. I was looking for a simple tool to manage my contacts and deals. Unlike most competitors, Samdock focuses on the essentials and relieves me enormously in my daily work. The app is super intuitive and fun."

    Tim Weisheit

    Tim Weisheit

    CEO & Founder

    "Finally, we found it! The solution for organizing our leads. Now with Samdock, we have the ideal tool to guide us throughout the sales process and provide transparency within the team on the current status of our sales activities."

    Rene Reiter

    Rene Reiter

    CEO & Founder

    "As a fast-growing startup, we need a CRM for new customer acquisition with as few frills as possible that we can all quickly understand and enjoy using. Samdock convinced us because it is intuitive and immediately ready for us to use. We're now using it across our sales department."

    Pascal Claßen

    Pascal Claßen

    CEO & Founder

    5 reasons Samdock is the best alternative to Freshworks

    • Simplicity

    Everything in Samdock has its clear focus on small teams. All the features are developed and integrated simplistically and are so intuitive that your team won’t waste time watching training videos.

    Freshworks is overloaded with features that are mostly not required for small teams and creates a distraction. Every feature requires some time to understand correctly, even after using it for weeks, bringing down your productivity.


    • Cost-effectiveness

    Samdock has single unbeatable pricing compared to Freshworks. It bundles all the features you will ever need for your sales and customer management without any hidden costs or extra charges.

    Freshworks has multiple pricing and requires you to upgrade or pay extra for more usage. Most of the core features included in plans have limited usage, and you will end up churning more money very quickly for them.


    • No Implementation Required

    Samdock has everything ready for you to use from the very first minute. No extra setup or customization is required. Its out-of-the-box features let you start quickly and easily.

    Due to feature overloading, Freshworks requires significant setup efforts before you start utilizing its features. And it might be a continuous effort for small teams and require hiring a developer for many use cases.


    • Well-designed UX

    Samdock’s entire UX is designed keeping in mind the requirements and working behavior of small teams. Contacts, leads, deals, and everything else are cohesive and work together to get more done with fewer clicks.

    Freshworks UX might feel overwhelming to small teams and inexperienced individuals. Learning how to navigate throughout the system and make the best use of it can take weeks or even months, killing your productivity.


    • Free Support

    Samdock offers 24*7 free technical and non-technical support. It is instant, smooth, and attentive to get you back to work fast.

    Freshworks support is time-consuming, and issues are often resolved when it’s too late for something. Talk about missed opportunities.

    It only takes a few minutes to get familiar with Samdock.

    You might as well get a few things done before you know it.

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    Summary: When to choose Samdock vs. Freshworks

    When to choose Samdock

    • You need an all-rounder CRM without any fuss.
    • You want simple pricing without any limitations.
    • You want to start getting things done right away.
    • You don’t want any setup headache and love good support.

      When to choose Freshworks

      • You have a significantly large team.
      • You can hire specialized developers for Freshworks implementation.
      • You have time and resources to invest in CRM training.
      • You want to purchase different plans for Sales and Marketing teams.

      Simplicity for bringing out productivity.

      Just what you need. Without distraction.

      *no credit card required